User documentation – Does it matter?

It’s very hard to tell how much user documentation matters to people. One completely un-scientific way is by looking at the messages on Twitter, on any given day, that make mention of it. Below are some of the messages posted on Wednesday 4th March 2009 that mention documentation. We’ve omitted those messages that relate to… Read more »

How Pico Projectors could help the Technical Author of the future

Pico projectors are the latest technology to be incorporated into mobile phones, and their introduction could provide technical authors with a new way of delivering technical documentation. They could be of particular interest to those writing documentation that’s used in factories, workshops and other areas unsuited to computers and paper manuals. Pico Projectors are miniature… Read more »

26 March DITA Workshop – 75% of places now booked

75% of the places our special DITA workshop on the 26th March have now been taken. There are still some places available at the moment, but this training workshop is now likely to sell out.

Why bother with user documentation in recessionary times?

Although many organisations see user assistance as a “good thing”, it’s not immune to the belt tightening that many organisations face in times of difficulty. Business expert Mike Southon recommends that in recessionary times, organisations should focus on getting sales from existing customers – so customer retention becomes ever more important. There’s a virtuous circle… Read more »

Twittering Technical Communicators

The technical writing community is starting to take Twitter to its heart. The people below are a mixture of technical communicators and entrepreneurs (plus one celebrity – Stephen Fry) whom we’re following. Updated: 24 February 2009 If you’re just starting out on Twitter this may give you a headstart on who to follow: Get your… Read more »