How many technical authors know about Mooer’s Law?

In 1959, Calvin Mooers, a researcher into the science of Information Retrieval, developed Mooer’s Law: “An information retrieval system will tend not to be used whenever it is more painful and troublesome for a customer to have information than for him not to have it.” Its original meaning meant: people will avoid an information system… Read more »

What Web 3.0 is really about for technical authors

On Monday I had a good chat with John Fintan Galvin, who is a true expert in Web technologies and SEO, about Web 3.0. According to Fintan: “Web 3.0 is all about the automation of connections between resources in a context-sensitive way. These connections can be made between anything defined as a resource, e.g. people,… Read more »

DITA – Slaying sacred cows or burying problems?

There have been a number of posts recently on whether some commonly accepted best practises in technical writing are actually needed these days. This has come about as people question how they can develop the DITA standard to handle things like lead-in sentences and stem sentences. These don’t fit into the standard, and a number… Read more »

Brent Hoberman on the three biggest trends

I was Codrin’s leaving party last night (he’s emigrating to Switzerland), so I missed Brent Hoberman’s presentation at Ecademy’s event in London. Brent is well known in the UK as an Internet pioneer, as a founder of Lastminute.com. Andrew Wilcox, a mind mapping expert, did attend, and his notes from the event show that Brent… Read more »

Six ways to add Web 2.0 functionality to your manuals

This is an end of a long day post, so forgive me if I miss anything obvious. Here are some suggested actions and ideas for creating Web 2.0 technical documentation: 1. Put your documents on the Web, as Web pages.2. Create a link to the Web version on folksonomy/tagging sites such as Digg, Technorati and… Read more »