There’s an opportunity for a few more leaders of UK documentation teams to join the peer-group mentoring Mastermind group that we facilitate. The quarterly face-to-face meetings have been running for a year now, with the group providing advice and assistance, under the Chatham House Rule, to fellow Documentation Managers seeking to resolve an issue they… Read more »
Category: management
Case Study: User Documentation at Red Gate Software
Our latest interview is between Ellis Pratt of Cherryleaf and Rachel Potts of Red Gate Software, concerning user assistance and documentation at Red Gate Software. We discussed working in an Agile environment, providing a single support centre for all user information and how Web Analytics can help improve user documentation. This is the full interview, and… Read more »
Case study:How user documentation is developed at Alfresco in an Agile environment, using wikis
This is the edited Cherryleaf interview with Briana Wherry, Information Manager of Alfresco. We discussed how user documentation is developed at Alfreso in an Agile environment, using wikis.
Questions to ask a Documentation Manager
We’re starting to conduct a series of interviews with Documentation Managers; our goal is to provide case studies of best practice and innovative ideas. We’ll be publishing edited versions of these interviews on Cherryleaf’s YouTube channel. So: What questions do you think should we ask? What would you like to know from Documentation Managers? Email… Read more »
Documentation Managers peer group meeting
The third Documentation Managers peer group meeting is scheduled for 2pm on Wednesday 13th January 2010, in Maidenhead, Berkshire. Each meeting, one or two participants seek advice concerning a particular problem, or, possibly, the group discusses a previously agreed topic, under the Chatham House Rule of confidentiality. This session is free of charge (there has… Read more »