Here is a copy of the slides Ellis will be presenting in Chicago on Monday. STC summit 2012 What Should Technical Communicators Do When Products “Just Work”?
Category: ROI
User documentation from an accountant’s perspective
My first job out of college was in financial auditing, and I’ve often found the time I spent learning the ways of the accountant useful in understanding business fundamentals. So how does User Assistance (user documentation) appear through the prism of accountancy? Is it an asset? Assets are things you buy that have a value… Read more »
Content Strategist v Technical Author – spot the difference
CEO: How do your team perform this quarter? Content Strategist: We increased web site visits by 10% CEO: How can we improve this? More budget? ——- CEO: How do your team perform this quarter? Technical Author: Our page productivity increased by 10% CEO: How can we improve this? By working harder?
Take part in the Cherryleaf user documentation strategy survey 2011
Involved in user documentation? Then please take part in the Cherryleaf user documentation strategy survey 2011. It aims to take a strategic look at user documentation, looking at aspects such as the purpose and value of (and future trends in) user documentation. By user documentation, we mean user guides, online Help, web based Help, screencasts… Read more »
Our client’s fire risk assessment report generator goes live this week
In the UK, every building, apart from private single dwellings, needs to be assessed for fire risk every three years. To do this, a fire risk assessor will assess the building and write a report on their findings and recommendations. For offices, these reports can be 30 pages long, and it can take an assessor… Read more »