In developing our new Technical author basic/induction training course modules, one thing that struck us was it is easy to talk about a technical writing process that is often not followed in reality. For example, most books on technical writing describe how the writing project begins with a planning stage, an activity where the project is… Read more »
Tag: Technical Author
Cherryleaf Technical Author survey 2011 – in words
Last month, we conducted an online survey that 226 Technical Authors completed. We also conducted some in depth interviews with UK Documentation Managers to get a better insight into the responses. Below is some feedback we received. Why user guides are not published on Web sites The main reasons we heard why user documentation was… Read more »
Cherryleaf Technical Author survey 2011 – in pictures
Last month, we conducted an online survey that 226 Technical Authors completed. 31 respondents were freelance contractors, whom we’ve excluded from our analysis. Here are some graphs illustrating some of the significant figures from the survey. Click on each image to view a larger version. What impact does user documentation have on your business’ performance?… Read more »
Cherryleaf Technical Author survey 2011 – in figures
Last month, we conducted an online survey that 226 Technical Authors completed. 31 respondents were freelance contractors, whom we’ve excluded from our analysis. Here are some of the significant figures from the survey. Technical Authors measuring the ROI value of their output: 7% The most common measure was to quantify the value of avoided calls… Read more »
Selecting the right Technical Author to recruit for your organisation
It’s been a while since we added an article to our Web site (these days we tend to post content to this blog), but we’ve just written one called Selecting the right Technical Author to recruit for your organisation. The role of the technical author (also known as Technical Writer or Information Developer) is one… Read more »