A free illustrated guide to content strategy

One of the kind things people were saying to us at the tekom conference last week was they enjoyed reading our free illustrated guide to DITA. Indeed, we’ve been bowled over by the response to this mini graphic novel and the number of people who have downloaded it. This prompted us to complete a second… Read more »

Changing times in technical communication 2 – Workflow

We’ve been on the road in recent days and weeks, visiting different documentation teams, and we’ve found there are distinct signs of change. In this post, I’ll look at how we’re starting to see the workflow for creating User Assistance beginning to change. We found many documentation teams overstretched and starting to be asked how… Read more »

Critical risk factors in content strategy

Via Twitter, we came across a blog post by Nick Milton on The four management territories for Knowledge Management. His post contained a diagram where he used the Boston Square to describe four management territories, and their impact on Knowledge Management. We wondered how this diagram would look if it related to content strategy. We came up… Read more »

Resolving the content strategy-email conundrum

In a recent post on StackExchange, Dr. Chris Atherton mentioned some of the challenges email creates for organisations looking to develop an effective content or intranet strategy: “You’re living out of your inbox and the company’s intranet. And now people are asking you whether you read that thing that they emailed you and posted on… Read more »

The Cherryleaf world tour of England – fancy meeting up?

This Autumn, we’ll be in a number of cities around England, meeting up with people involved with content strategy and technical communication. This is a great opportunity to tell us what you’re involved with at the moment, pick our brains, or discover more about our services. You never know – if you have a content-related… Read more »